CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE
BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE
LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO
THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601
NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND
INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENTāS WEBSITE AT
WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT
1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF
CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS
CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL
MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR
REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND
INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM.
FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT
THE DEPARTMENTāS WEB SITE AT WWW.SML.TEXAS.GOV.
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